We're here
to help

Get the support you need to succeed with our platforms and services

📧

Email Support

Send us your questions and we'll get back to you within 24 hours

support@kijera.com
💬

Live Chat

Chat with our support team during business hours for instant help

Coming soon
📞

Phone Support

Speak directly with our technical team for urgent issues

+233 54 369 6916

Frequently Asked Questions

What are your support hours?

Our support team is available Monday to Friday, 9:00 AM - 6:00 PM (GMT), and Saturday 10:00 AM - 4:00 PM (GMT). For urgent issues outside these hours, please email us and we'll respond as soon as possible.

How quickly will I receive a response?

We aim to respond to all support requests within 24 hours during business days. Critical issues are prioritized and typically receive a response within 4 hours.

Do you offer onboarding assistance?

Yes! We provide comprehensive onboarding support for all new clients, including setup assistance, training sessions, and ongoing guidance to ensure your success with our platforms.

Is technical support included in all plans?

Basic email support is included with all our solutions. We also offer premium support packages with faster response times, dedicated account managers, and priority assistance. Contact us to learn more.

Still have questions?

Our team is ready to help you succeed

Contact support